What We Collect and Why We Use It
When you open an account with us, we collect your name, email address, mobile number and the payment method you use — whether that's DANA, OVO or GoPay. Each deposit or withdrawal creates a transaction record tied to your account wallet. We use this data to
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process payments, verify your identity, and keep your account secure. We do not sell your personal data to third parties. We may share data with payment processors only as far as required to complete a transaction — for example, passing a reference number to OVO or
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GoPay to confirm a withdrawal has cleared. Device data such as your IP address and browser type is logged for security and fraud-detection purposes. Data you submit through our support channel — including any account help request sent from Jakarta or Surabaya — is stored only
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for as long as it takes to resolve your query, after which it is archived and then deleted on a rolling schedule. Availability of this service and its data practices depend on local law and apply where local law permits. If you have questions about any
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specific data point, you can reach us through the contact paths listed in the support section below.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.